Every service has its terms. These are ours.

These Terms of Service ("Terms") govern your access to and use of the National Appropriate Adult Network (NAAN) website, products and services ("Products"). Please read these Terms carefully and contact us if you have any questions. By accessing or using our Products, you agree to be bound by these Terms.

You can only use iKAAN if you are currently an appropriate adult for a scheme that is a current member of NAAN.

You can only use our Products in compliance with these Terms and all applicable laws. When you create your account, you must provide us with accurate and complete information. You must certify that you are currently an appropriate adult for a scheme that holds an active NAAN membership. NAAN will make checks and will remove accounts that do not meet this requirement. If your organisation is not a current member and you would like access, you can contact us as This email address is being protected from spambots. You need JavaScript enabled to view it.

Your account is just for you.

Subject to these Terms and our policies, we grant you a limited, non-exclusive, non-transferable and revocable licence to use our Products. NAAN may terminate or suspend this licence at any time, with or without cause or notice to you.

You can’t use iKAAN to make money

If you want to use our Products for commercial purposes (such as providing training or consultancy to third parties), you need to get our agreement first. For the avoidance of doubt, iKAAN is intended to help individual appropriate adults be effective in their role, irrespective of whether they are based in the public, private or charitable sector.

We can use your suggestions to make iKAAN better.

We value hearing from our users and we are always interested in learning about how we can make iKAAN better. If you choose to submit comments, ideas or feedback, you agree that we are free to use them without any restriction or compensation to you. By accepting your submission, NAAN does not waive any rights to use similar or related feedback previously known to NAAN, or developed by its employees, or obtained from sources other than you.

We all need to respect copyright

NAAN respects the intellectual property rights of others and we expect our users to do the same. All the information on iKAAN is copyrighted. You may make printed copies of the content for your own use. Fair use of the content (copying done for a limited and transformative purpose, such as to comment upon or criticize) is acceptable, subject to the other terms in this agreement. We will close the accounts of people who infringe copyright.

Where we link to content outside of NAAN we're not responsible for it.

Our Products may contain links to third-party websites that are not owned or controlled by NAAN. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products or services. If you access any third-party website, service or content from our website, you do so at your own risk and you agree that NAAN will have no liability arising from your use of or access to any third-party website, service or content.

If you or your organisation are sued because you acted on the basis of content on our site, we are not liable.

You agree to indemnify and hold harmless NAAN and its respective officers, directors, employees and agents, from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including, without limitation, reasonable legal and accounting fees (including costs of defence of claims, suits or proceedings brought by third parties), in any way related to your access to or use of our Products.

To the maximum extent permitted by law, NAAN shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill or other intangible losses resulting from your access to or use of or inability to access or use the products. In no event shall NAAN's aggregate liability for all claims relating to the products exceed one hundred pounds sterling (£100.00).

We try hard but we cannot guarantee the accuracy of information 

All included content is provided on an "as is" basis without warranty of any kind, whether express or implied.

Organised schemes

A person who requires an appropriate adult has the right to have someone they know (such a parent, partner or carer). 

As an alternative, there are appropriate adult schemes. These are organised locally. If you want to find out more about schemes in your area, you can use our Network Map.

Referalls to organised appropriate adult schemes are usually made via the police. This is because the police are legally responsible for deciding who needs an appropriate adult. If you feel you need to get an appropriate adult for yourself, or for someone you know, you should tell the police why an appropriate adult is needed (see Who do appropriate adults support?). The police should have the contact details for the local organised scheme.

Please note that NAAN does not provide appropriate adults.

No schemes in your area?

Not all AA schemes are a member of NAAN. If our Network Map does not show any schemes in your area, you should contact your local authority (council). 

For children

Local authorities have a legal duty under the Crime and Disorder Act 1998 (s.38) to ensure provision of an AA for children via their Youth Offending Team (YOT). Those operating to National Standards will be able to provide trained, vetted AAs. If we do not have a member organisation in your area click here to contact your local Youth Offending Team.

For adults

Some areas do not have appropriate adult provision for vulnerable adults as nobody is legally required to provide it. However, in many areas organised services exist supported by a range of commisioners and funders. You may wish to contact the local authority adult social care team in your area. 

Welcome to the Internet Knowledgebase for the AA Network.

iKAAN (pronounced "I can") is a comprehensive resource designed specifically for trained appropriate adults who operate within the NAAN network. 

It is currently in development and is only available to the scheme leaders of NAAN members. However, if you are an appropriate adult with one of our member organisations, you'll soon be able to create your own free iKAAN account. 

If your organisation is not a member of NAAN, you will not be able to create an account. However, you can: -

NAAN member scheme leaders: enter your login details or if you are already logged in just click here

In order to achieve their objectives, appropriate adults need to work effectively with a range of professionals. The information below has been developed to support the development of effective working relationships. 


  • Health care professionals (NAAN & Royal College of Nursing) - Download
  • Liaison and Diversion Services (NAAN) - Download


  • Solicitors and legal representatives (NAAN)- Download

Criminal justice


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