This page contains information for NAAN members on how to complete a data return. Data returns are currently sent out annually. You do not need to use this page unless you have recieved a request for an update. 

Information for publication on the NAAN Map

Click on a heading for instructions on how to complete your data return. 

What are you going to do with this information?

The NAAN Map is a public resource which provides information about AA schemes to assist:

  • prospective volunteers and others to identify their local AA scheme
  • stakeholders to find out whether a scheme is a NAAN Member
  • commissioners to identify local providers

Users click on a local authority area and get access to information. Here's an example:

 naanmapinfowindow

 It's important that this information remains up to date and accurate. NAAN relies on members to help it achieve a useful resource - which in turn helps you!

The following information will be published on the publically available NAAN Map.

Beneficiary group

A beneficiary group is a combination of (a) a local authority area and (b) a type of person - either adults or children. Even if you only have one contract, you will have more than one beneficiary group if:

  • you cover both adults and children; and/or
  • you cover more than one area.

Operating hours

The hours during which your scheme can provide an AA. Examples include:

  • 09:00 to Midnight / Monday to Friday
  • 24 hours / 7 days a week

Volunteer scheme

This is to help prospective volunteers see which areas might have opportunities.

If the AAs for a beneficiary group are:
  • mainly volunteers, answer yes
  • mainly paid, answer no.
If you occasionally use paid staff or volunteers, you can note this in the ‘additional notes’ if you wish

Web link

The best webpage to which to send prospective volunteers. Often this is a page on your organisation’s website that provides details about the AA scheme – but it might just be the homepage.

First Name and Last Name

The name of the person you would like prospective volunteers to contact. This is often the primary contact on your NAAN account.

Phone

The phone number of the person you would like prospective volunteers to contact. This is often the landline number for the primary contact on your NAAN account.

Email

The email address you would like prospective volunteers to use for enquiries. This might be:
  • the email address for the primary contact on your NAAN account; or
  • a dedicated or general email address

Additional notes

Any additional information you would like to be displayed on the NAAN map

Information for NAAN (will not be published on the NAAN Map)

What are you going to do with this information?

The NAAN data request also includes information that is not for use on the map. 

We are seeking to verify and collect information in order to:

  • understand the current level of AA provision across the network
  • understand the current level of demand on AA provision
  • understand the current level of funding for AA provision

This will assist us in our efforts to improve funding and commissioning of AA provision. This includes will helping us to understand how things have changed since the There to Help (2015) report.

We understand that some of the following information may be commercial in confidence. As in the past, information you provide to us under the following headings will not be published or shared without your explicit consent. We will only publish or share information:

  • which is already in the public domain (e.g. on a commissioner’s website)
  • which is anonymised or aggregated so that your scheme cannot be identified

Contract

We are seeking to understand where provision to a beneficiary group is part of a larger AA contract.

For example a beneficiary group (spreadsheet row) might have one of the following in the Contract column:

  • Single (it covers either children or adults in one local authority area)

  • Combined (it covers both adults and children in one local authority area)

  • Multi-area (it covers more than one local authority area)

  • Multi-area + combined (it covers both adults and children in more than one LA area)

If you cover both adults and children or cover multiple areas, but these are commissioned under separate contracts, please use the label “Single”.

Where there are combined or multi-area contracts, we need to be able to identify what is bundled together. We can do this by giving them a relevant name. So, examples of what you might enter in the Contract column (for each row) are:

  • Single

  • Combined (Kent)

  • Multi-area (West Mercia)

  • Multi-area + combined (Greater Manchester)

Larger providers may have a mix of different types of contract.

We would also like to know about any provision that is part of a non-AA contract, such as a local advocacy contract.

Funding source

While some organisation’s AA provision is funded by a single source (e.g. the YOT), others have more complicated arrangements.
At a basic level, we’d just like to know which sources are contributing e.g. Local authority, CCG, PCC, police. But ideally, we’d like to understand who is supporting which beneficiaries. So for example:

If you have a combined children and adults scheme in a single area:
  • Children: Local authority (YOT)
  • Adults: Local authority (adult social care)
In a multi-area contract this might be:
  • Area 1 (adults): PCC
  • Area 2 (adults): Local authority (adult social care)

We do understand that some scheme leaders will not be aware of the sources of funding that support their scheme. But if you are able to find out, please let us know.

Funding (annual)

With the increase in commissioning, a lot of AA funding information is now in the public domain on commissioner’s websites and tender portals. However, this does not always relate to how much providers actually get. We want to be able to track how much investment is actually going into the sector.
We appreciate that this may be sensitive information and that some scheme leaders are not party to the finances. We are grateful for whatever information you can provide. However, in an ideal world:
  • If you have a single scheme, beneficiary group and funder, simply provide the total annual budget for the scheme. If it is an in-house scheme, please factor in staff time (including yours).
  • If you have separate funding sources for both adults and children, and you know how much each pays in each year, please enter the amounts separately in the relevant rows.
  • If you have multiple contracts, please detail how much each one is worth each year.

Call outs (annual per beneficiary group)

We want to be able to track trends in AA call outs, both for children and adults.

Many members have previously provided information on the total number of call-outs their organisation does each year. Now we are attempting to find out how those break down into areas and children vs adults.

If you have the data, in the Call outs column, please enter the number of call outs per year for each beneficiary group. For example:

Beneficiary Group

Contract

Call outs

Local authority A (Adults)

Combined (A)

250

Local authority A (Children)

Combined (A)

125

 

However, if it easier to report at the contract level, that’s fine. For example:

Beneficiary Group

Contract

Call outs

Local authority X (Adults)

Multi-area + combined (XYZ)

1000 (total adults for contract)

Local authority Y (Adults)

Multi-area + combined (XYZ)

1000 (total adults for contract)

Local authority Z (Adults)

Multi-area + combined (XYZ)

1000 (total adults for contract)

Local authority X (Children)

Multi-area + combined (XYZ)

1000 (total children for contract)

Local authority Y (Children)

Multi-area + combined (XYZ)

1000 (total children for contract)

Local authority Z (Children)

Multi-area + combined (XYZ)

1000 (total children for contract)


We know you are busy and this can be complicated for some schemes. Please use whatever data you have to hand and just make a note so that we can see what the numbers relate to.

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