Model 7: Non-profit coordinated volunteers


A non-profit organisation co-ordinates and delivers the scheme. For example, this might be a local charity specialising in advocacy, social care or appropriate adults. Alternatively it might be a different public sector organisation (other than the funding organisation).

Appropriate adults

Appropriate adults are volunteers from the local community, and are often students and retired professionals. 


Via grant or contract. Increasingly commissioned by open tender but there may be elements of collaborative-design in the commissioning process.


Costs are usually fixed so do not rise or fall in-year dependent on call out volume. Although volunteers are not paid, investment is required in training and retention.


The non-profit employs a local scheme co-ordinator and (depending on the size of the scheme) administrative support. The co-ordinator manages all recruitment, initial training, ongoing development, rotas, supervision and support for appropriate adults and the reporting of management information to the commissioner.


Police contact non-profit directly for AAs.

Information sharing

Sharing of case information is dependent on local protocols and agreements.

Example area

Kent and Medway / Norfolk

Example provider

Young Lives Foundation / Equal Lives

on Monday December 11 by chrisbath
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