Terms of Service

Every service has its terms. These are ours.

These Terms of Service ("Terms") govern your access to and use of the National Appropriate Adult Network (NAAN) website, products and services ("Products"). Please read these Terms carefully and contact us if you have any questions. By accessing or using our Products, you agree to be bound by these Terms.

You can only use iKAAN for free if you are currently an AA for current member of NAAN

You can only use our Products in compliance with these Terms and all applicable laws. When you create your account, you must provide us with accurate and complete information. You must certify that you are currently an appropriate adult for a scheme that holds an active NAAN membership. NAAN will make checks and will remove accounts that do not meet this requirement. If your organisation is not a current member and you would like access, you can contact us as This email address is being protected from spambots. You need JavaScript enabled to view it.

Your account is just for you.

Subject to these Terms and our policies, we grant you a limited, non-exclusive, non-transferable and revocable licence to use our Products. NAAN may terminate or suspend this licence at any time, with or without cause or notice to you.

You can’t use our products and services to provide training or consultancy for money

If you want to use our Products for commercial purposes (such as providing training or consultancy to third parties), you need to get our agreement first. For the avoidance of doubt, iKAAN is intended to help individual appropriate adults be effective in their role, irrespective of whether they are based in the public, private or charitable sector. 

We will look after your data carefully and only use it for certain purposes

All data is securely held by the National Appropriate Adult Network (NAAN) under the terms of the Data Protection Act and will be treated with the utmost care and respect. NAAN will hold your personal data securely in accordance with the Act under which it is fully registered.

Data that you give to NAAN will be used by NAAN staff and agents contracted by NAAN for purposes directly related to the interests of NAAN. NAAN reserves the right to use external vendors to operate its IT environments including the website within which iKAAN operates. Any or all data provided to NAAN might be transported and stored outside the UK, but such movement and storage will be performed under appropriate safeguards and security provisions such as, for example, in the USA under the EU–US Privacy Shield. Data will not be disclosed to external organisations other than those acting as agents for NAAN with the exception that NAAN reserves the right to share limited personal data with your AA scheme for the following purposes:

  • Confirming that you are currently an AA with that scheme
  • Informing the scheme which of its AAs are registered with iKAAN

We may communicate with you by email and your data may be used for the following purposes:

  • the distribution of publications
  • the sending of emails, which will be tracked and stored and analysed to ensure that we are better able to tailor our communications
  • fundraising operations except where the individual has expressed a preference not to be included
  • the promotion of benefits and services
  • notification of events, and of programmes
  • information about training courses and professional development opportunities
  • requests to complete relevant surveys
  • research and audit purposes by NAAN and its agents
  • and for any other use deemed to sit within our data protection statement

The Data Protection Act gives you the right to request that your data is not used for any of the above purposes. If you do not wish your personal details to be used by NAAN for any or all of the above purposes, you can let us know at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

If you do not wish your personal details to be held by us we will remove contact details from your record. You can let us know at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that unless we hold your name and a valid email address, some products and services will not be avalable to you.

Under the Data Protection Act you have the right to be told whether information exists about you, and the right to receive the information.

We can use your suggestions to make things better.

We value hearing from our users and we are always interested in learning about how we can make iKAAN better. If you choose to submit comments, ideas or feedback, you agree that we are free to use them without any restriction or compensation to you. By accepting your submission, NAAN does not waive any rights to use similar or related feedback previously known to NAAN, or developed by its employees, or obtained from sources other than you.

We all need to respect copyright

NAAN respects the intellectual property rights of others and we expect our users to do the same. All the information on our website is copyrighted. You may make printed copies of the content for your own use. Fair use of the content (copying done for a limited and transformative purpose, such as to comment upon or criticize) is acceptable, subject to the other terms in this agreement. We will close the accounts of people who infringe copyright.

Where we link to content outside of NAAN we're not responsible for it.

Our Products may contain links to third-party websites that are not owned or controlled by NAAN. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products or services. If you access any third-party website, service or content from our website, you do so at your own risk and you agree that NAAN will have no liability arising from your use of or access to any third-party website, service or content.

If you or your organisation are sued because you acted on the basis of content on our site, we are not liable.

You agree to indemnify and hold harmless NAAN and its respective officers, directors, employees and agents, from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including, without limitation, reasonable legal and accounting fees (including costs of defence of claims, suits or proceedings brought by third parties), in any way related to your access to or use of our Products.

To the maximum extent permitted by law, NAAN shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill or other intangible losses resulting from your access to or use of or inability to access or use the products. In no event shall NAAN's aggregate liability for all claims relating to the products exceed one hundred pounds sterling (£100.00).

We try hard but we cannot guarantee the accuracy of information 

All included content is provided on an "as is" basis without warranty of any kind, whether express or implied.

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